Feb 26 2009

Jason Roe Versus Ryanair

Category: Aviation,InternetTeknovis @ 8:36 pm

Last weekend I read an article by web developer Jason Roe in which he described his discovery that under certain circumstances the Ryanair web site would revert the cost of flights to 0.00€. The full article is Ryanair no credit card fee + 0.00 flight bug.

I did not think that the discovery was in any way special, because it is relatively easy to replicate situations like this on many web sites. I would not even call it a bug, because it only occurs when the web site is being used in an abnormal way. I do not think that Jason Roe was trying to imply this either.

However, the tone of the responses that were posted by some of Ryanair’s staff are astonishing! For example, the first Ryanair response is:

jason!
you’re an idiot and a liar!! fact is!
you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!

I cannot understand what motivated this! Why did Ryanair not respond with the same explanation but in a pleasant manner? To make the responses even less understandable, I do not think that Ryanair develops this software itself!

I should also add that I have had many experiences with Ryanair before, and this is the first time I have ever seen such negative behaviour. So I am not a Ryanair basher :o

Surprisingly, this story has gained enough momentum that it was covered by The Irish Times today in Ryanair turns on blogger who found website glitch. Indeed, it is currently the most read story on the web site! I particularly like the quote by the Ryanair spokesman Stephen McNamara:

Lunatic bloggers can have the blogosphere all to themselves as our people are far too busy driving down the cost of air travel.

It seems to me that if the Ryanair employees had abided by this in the beginning then there never would have been a problem!

Update

RTE covered this story, and included an interview with Jason Roe, on the main national television news!

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