Nov 26 2010

Komplett Customer Service

Category: eShoppingTeknovis @ 7:07 pm

It is getting close to that time of the year when we all start buying Christmas presents! I have not started yet, but more about this in a few weeks time!

I have bought many things from Komplett in the past. I always found it good value, and I thought that the service was good.

However, I have had two incidents in the past few months that are making me rethink this. In both cases I had to email customer service within 24 hours of ordering. In the first case my order actually arrived before customer service responded to me, telling me that my order would be shipped soon. In the second case I got billed several times for a single order, according to my online backing statement. They problem was acknowledged, and I was refunded, but again it took weeks.

The other thing that is making me think about bringing my business elsewhere, is that Komplett charge me the Irish VAT rates. I consider these are excessively high, and hence I normally purchase from low VAT countries.

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