Apr 28 2009
eflow Website
Tonight I had to use the eflow website for the first time. I am lucky that I do not have to ever suffer the M50! This is a motorway that almost circles the capital city (Dublin), and it is the busiest road in Ireland. There is a toll to pass one bridge on the motorway, and until recently you could pay the toll at the bridge using cash. I have never understood why you could not pay using your credit card like most of the EU! Recently a barrier free system was introduced, and infrequent travellers must now pay the toll online within 48 hours.
This morning some Spanish friends of mine arrived in Ireland. They rented a car at the airport, and the set-off for the west of Ireland. I was talking to them this evening by phone to determine if they had passed the toll bridge on the M50. I know that they travelled on the M50, because they told me that they were on a road that looked like a motorway except everybody was parked. Yup – that is the M50 :( However, they were not sure if they crossed the toll bridge.
As a precaution, I got the registration number of their rented car, and I visited the eflow web site. My expectation was that I should be able to enter the registration number, and that the website should tell me what was due. This however is not possible!
Indeed, the website is so bad that I can enter any random Irish registration number and pay for any small number of trips!
So I paid the toll in the end for the rented car, even though I am not sure if it was due or not.
Next I thought that I would phone eflow to try and confirm if the toll was due or not. Unfortunately, eflow only advertise a 1890 phone number. I detest these, as I describe in Say No To 1890!. The national number provided on SayNoTo1890 went to voicemail because it was after 17:00 when I phoned, even though the eflow website states that customer service is open until 23:00 :(
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